MTN DENY LAYING OFF WORKERS, SAYS REPORT IS MISLEADING

MTN Nigeria, Monday denied sacking some of
its contract staff as reported in some national
dailies recently.
Some newspaper and online publications alleged
that MTN Nigeria had laid off some of its
contract staff, particularly those that work at the
telecommunications call centres.
The reports claimed that many of the contract
staff were given their disengagement letters
Wednesday.
The reports also claimed that some of MTN
workers in Apapa branch, had their salaries
reduced from N120,000 to N40,000 a month and
were asked to continue working at their Ibadan
office, if they were still interested in the job.
However, in a reaction, MTN said the reports
were untrue. Responding to the reports, MTN
Executive, Amina Oyagbola, said; “The reports
are incorrect.
The second phase of a change-in-vendor process
took place last week, offering interested workers
the opportunity to join the new call centres
owned and operated by the vendor; ISON BPO.
MTN signed an outsourcing contract with ISON
BPO Limited in 2015, following a competitive bid
process.
Indeed, MTN’s call centre operations were
outsourced to independent third party agencies
since 2008, as part of continued efforts to
improve the efficiency and quality of customer
service delivery in MTN.
This is in line with global best practice for
organisations in our industry.” Also, ISON Group
CEO, Pravin Kumar said: “We have been
managing MTN’s call centres since last year
when the first phase of the transition was
carried out, with the second phase taking place
at this time.
“We were pleased to have emerged as the new
partner to deliver cost-effective solutions,
adopting state-of-the-art technology that
supports world-class customer service.
The drive for efficient customer service delivery
without compromising on quality within prevailing
economic realities comes with structural
adjustments and we work to balance this with
the need to ensure the sustainability of our
operations.
We have continued to engage with those who
are interested in taking up the opportunity to
work with ISON under agreed terms.
At ISON, we remain committed to delivering
outsourcing solutions to our clients that also
provide thousands of job opportunities to
members of the communities in which we
operate”.




Source :naijaloaded
Edited by DANIEL IKECHUKWU EKWUNIFE