The Executive Vice Chairman of Nigerian Communications
Commission (NCC), Prof. Umar Garba Danbatta, has disclosed that Nigeria’s
telecommunication industry is growing in teledensity and internet penetration,
with internet subscribers standing at more than 100 million people, while phone
subscription stood at about 147 million as of January 2018.
Danbatta, who disclosed this at the weekend during the
NCC’s Day at the ongoing 29th Enugu Internal Trade Fair, said that with
broadband penetration of 21 percent, the Nigerian social media space has
continued to thrive and citizens are enjoying broader access to cyberspace.
Represented at the occasion by the Director of Public
Affairs, Mr. Tony Ojobo, Prof. Danbatta said that as a regulator, NCC
recognizes that telecommunications services are very important to the nation
and, above all, that Nigerian consumers deserve to get value for their money
and treated as very important stakeholders.
“In the course of regulating the industry, we have
dedicated substantial time and resources to ensure that the consumers of
telecommunications services are availed of developments, solutions, and even
their responsibilities to ensure that this important utility service does not
become a burden,” he said.
According to him, NCC under his watch last year
launched an 8-point Agenda which included the empowerment and protection of the
Nigerian consumer.
The NCC chief executive said the Commission identified
key consumer-centric issues including unsolicited text messages, challenges
arising from quality of service, misinformation attached to installation of
masts and towers, and consumers’ inability to utilize the Commission’s second
level, and a toll free-complaint platform.
“On the Quality of Service issue, including poor
reception, wrong billings and deductions, automatic data roll over among other
issues, we have put the service providers on special notice about our current
monitoring of user experience and will call them to account in due course,” he
said.
The President of Enugu Chamber of Commerce, Industries
Mines and Agriculture (ECCIMA), Mr. Emeka Udeze, who was represented by his
Vice, Engr Nonye Osakwe, had earlier in a remark said that the high level of
positive change akin to a revolution had taken place in the Nigerian telecom
industry, which has equally accentuated the pace of socio-economic development
in the country.
He commended the Commission for its service delivery
as a regulatory body, stressing that the NCC Day had remained one of the most
crowd pulling, exciting and colourful Special Days at the ECCIMA Trade Fair.
Nigerian internet subscribers more than 100 million – NCC
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Sunday, March 25, 2018
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